- Introduction
Welcome to Platinum Tours and Travels Ltd. (“we”, “our”, “us”). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://platinumtoursgh.com/ (“Website”), use our services, or communicate with us.
By accessing or using our website or services, you agree to the collection and use of your information in accordance with this policy. If you do not agree with this Privacy Policy, please do not access or use the Website or provide us your information.
We are committed to protecting your privacy in line with the Ghana Data Protection Act, 2012 (Act 843).
- Information We Collect
We collect different types of information for various purposes to provide and improve our service to you. These include:
- Personal Information: name, email address, phone number, address, travel details (departure/return dates, number of people), special requirements, etc., when you fill out forms (e.g. booking, contact, inquiries).
- Data Usage: information on how the Website is accessed and used; this may include IP address, browser type/version, pages visited, time and date of visit, time spent on pages, referring website, device identifiers.
- Cookies and Tracking Technologies: to track activity on our website and hold certain information. Cookies, web beacons, pixels, etc.
- Payment Information (if applicable): when you make payments or reservations through our site or third-party services, we may collect financial information (credit/debit card number, billing address). Usually handled via secure payments processors.
- How We Use Your Information
We use the collected information for purposes such as:
- To provide, process, and manage bookings, reservations, quotations, or travel-related services.
- To communicate with you, respond to inquiries, send confirmations, customer support, or updates about changes.
- To send marketing, promotional materials, offers (if you have opted in).
- To improve our website and services: analyse usage, fix bugs, enhancing user experience.
- For legal obligations, fraud detection or prevention.
- To comply with legal processes, regulations.
- Sharing Your Information
We may share your information with:
- Service Providers & Partners: hotels, transportation providers, airlines, insurance providers, visa processing agents, payment processors — as required to fulfil the services you’ve requested.
- Third-Party Tools/Analytics: e.g. website analytics services, marketing automation, social media platforms.
- Legal Obligations: when required by law, court order, or for safety or security concerns.
- Business Transfers: in case of merger, acquisition, bankruptcy, or sale of all or part of our business.
- Cookies and Similar Technologies
- We use cookies and similar tracking technologies to track activity on our website and hold certain information.
- Types of cookies may include essential (necessary for basic operations), performance/analytics cookies (to improve the site), functionality cookies, advertising/targeting cookies.
- You can set your browser to refuse all or some cookies or to alert you when cookies are being sent. But note: if you disable cookies, some functionality of the Website may be impaired.
- Data Security
- We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.
- While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
- Data Retention
- We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, for legal, accounting, or reporting requirements, or as otherwise required by law.
- When your data is no longer needed, we securely delete or anonymize it.
- Your Rights
Depending on your jurisdiction, you may have certain rights with respect to your personal data, including:
- Access — request a copy of what personal data we hold about you.
- Correction — ask us to correct or update incomplete or inaccurate data.
- Deletion — ask us to delete your personal data under certain conditions.
- Restrict or object to processing.
- Data portability — request transfer of your data to another service provider.
- Opting out of marketing communications.
If you wish to exercise any of these rights, contact us using the contact details provided below.
- Children’s Privacy
Our services are not intended for persons under 16. We do not knowingly collect personal information from children under this age. If you believe we have collected information from a minor, please contact us and we will take steps to delete that information. - Third-Party Links
Our Website may contain links to other websites not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the privacy policy of every site you visit. We are not responsible for the content or privacy practices of those third-party sites. - International Data Transfers
If you are accessing our website or using our services from outside Ghana, your information may be transferred to, stored in, or processed in other countries. We will ensure that any such transfers comply with legal requirements and that appropriate safeguards are in place. - Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page, and, if appropriate, by other means (email, notice on the site). Changes are effective when posted. - Contact Us
If you have any questions about this Privacy Policy, or wish to exercise your rights, please contact us:
Platinum Tours and Travel Ltd.
B7/1 Abossey Okai roundabout
5th Floor Stanbic Heights
Email: info@platinumtoursgh.com
Phone: +233 24 542 4646 / +233 24 544 0600