The information provided on https://platinumtoursgh.com/ (“website”) is for general informational and booking purposes only. By using this website and our services, you acknowledge and agree to the terms of this Disclaimer.
1) General Information
· Platinum Tours and Travels Ltd. (“Company”, “we”, “our”, “us”) strives for accurate and current information on travel service; flights, hotels, travel insurance, tours and packages.
· However, content is for general information and booking assistance only. We make no warranties (express or implied) as to completeness, accuracy, reliability, suitability or availability of information, products or services shown on the Website.
2) Role & Third-Party Services
· We act as an intermediary/agent for independent suppliers (airlines, hotels, transport providers, tour operators, insurers, visa agents and DMCs).
· We do not own, operate or control these services and are not liable for:
1 schedule changes, delays, cancellations or overbooking
2 errors/omissions/misrepresentations by third parties’ suppliers
3 losses, damages, injuries, costs or expenses arising during travel or service delivery
· Supplier fare/rate rules and terms prevail over Website summaries.
3) Pricing, Availability & Currency
· All offers are subject to availability and confirmation at time of booking.
· Fares/taxes/fees are dynamic and confirmed only once ticketed or prepaid.
· Prices may be shown in GHS (default) or other currencies for convenience; final charges may vary due to exchange rates, bank charges and taxes.
· We reserve the right to correct typographical/pricing errors and cancel or re-quote affected bookings with a full refund of any amounts paid to us for the affected item if you do not accept the revised price.
4) Travel Risks & Advisory Notices
· Travel can involve risks (delays, illness, accidents, weather/natural events, operational issues, industrial action, political situations, public-health emergencies, civil unrest etc.)
· You are strongly advised to obtain comprehensive travel insurance (medical, cancellation/interruption, baggage, delay, liability, repatriation).
· You are responsible for monitoring official advisories (e.g., government/airport/airline notices) and complying with all requirements.
5) Passports, Visas, Health & Entry
· Travelers are solely responsible for valid passports, visas/transit visas, permits, vaccinations and any testing or health requirements.
· Assistance we provide is best-effort only and does not guarantee approvals or processing timelines.
· We are not liable for denial of boarding/entry, deportation, fines or extra costs due to non-compliance.
6) User Conduct & Accuracy of Information
· You must provide complete and accurate traveler details and promptly review all itineraries/tickets/vouchers issued.
· Any costs from incorrect or incomplete information are your responsibility.
7) Force Majeure
· We are not liable for failure or delay caused by events beyond our reasonable control (including but not limited to weather, natural disasters, pandemics, governmental actions, war, terrorism, strikes, system outages or supplier insolvency).
8) Website Links & Tools
· External links are provided for convenience. We do not endorse and are not responsible for third-party websites, content, policies or practices.
· Third-party widgets or tools (maps, payment gateways, chat, analytics) operate under their own terms and privacy policies.
9) Payments, Chargebacks & Fraud Prevention
· Payments may be processed by PCI-compliant gateways; we may use fraud-screening/verification partners.
· Initiating a chargeback without first allowing us and the supplier reasonable time to resolve an issue may make you liable for bank/processor fees and losses we incur.
10) Sanctions & Compliance
· By using our services, you confirm you are not subject to sanctions that would prohibit the booking. We may decline or cancel bookings where doing so would breach applicable laws or sanctions.
11) Limitation of Liability
· To the maximum extent permitted by law, we exclude all warranties and liability for any direct, indirect, incidental, special or consequential loss arising from Website use or services booked through it.
· Where liability cannot be excluded, it is limited to the service fees paid to us for the affected booking (not the supplier’s charges).
12) Intellectual Property
· All logos, text, graphics and images on the Website are owned by or licensed to us. No reuse without prior written permission.
13) Privacy & Cookies
· Personal data is processed per the Ghana Data Protection Act, 2012 (Act 843) and our Privacy Policy.
· Cookies and similar technologies operate as set out in our Cookie Notice.
14) Governing Law & Jurisdiction
· This Disclaimer is governed by the laws of Ghana. The courts of Accra, Ghana have exclusive jurisdiction.
15) Updates to this Disclaimer
· We may update this Disclaimer without prior notice. Continued Website use after posting changes means you accept the revised version.
16) Contact
Platinum Tours & Travels Ltd. B 7/1, Abossey Okai, Platinum Heights, 5th Floor (Same Building as Stanbic Bank), Ring Road West, Accra – Ghana
Phone: +233 24 542 4646 Email: info@platinumtoursgh.com